How do I block or permit a URL for one of my managed clients?

Delegated administrators can use the following steps to block or permit a URL for one of their managed clients.
Important:

Exceptions created by a Super Administrator may take precedence over exceptions created by a delegated administrator.

If you create an exception that does not seem to be applied to your managed clients, use the Test Filtering tool to see if another exception is overriding the one that you created (see Test Filtering).

Steps

  1. Go to the Policy Management > Exceptions page and click Add.
  2. Enter a unique Name for the exception.
  3. Enter the URL that you want to permit or block.
  4. To specify the client affected by this exception, select Specific clients in this role.
  5. Enter all or part of the user name or IP address in the search box above the Defined clients list, then press Enter.
    • If the client appears in the search results, select the client and click the right arrow (>) button to place the client in the Selected list.
    • If the client is a member of a group, OU, or network (IP address range) defined as a managed client in your role, but does not explicitly appear in your Managed Clients list or on your Clients page, that client will not appear in your search results.

      In this case, cancel creation of the exception, add the client to your Clients page, then create the exception. This time, the client will appear in your search results on the Add Exceptions page.

  6. By default, the exception is set to Block the URL. To change this, set the Type to Permit.
  7. Set an expiration date, if applicable.
  8. Click OK to cache the change, then click Save and Deploy to implement it.