Troubleshooting AI Security (AI Detection & Response) and MCP Gateway (AI Agent Gateway) integration

Symptoms, causes, and fixes for the problems most likely to stop the integration from working.

Some of these symptoms relate to the connection to the Forcepoint Data Security Cloud Platform. For detailed information on establishing the connection, see Configuring Data Security Cloud in the Forcepoint Security Manager Help guide.

Symptoms in FSM	Cause and resolution
The Data Security Cloud Connection section of the Global Settings > General > Data Security Cloud page shows Not Connected.	The connection has not been completed. Send an access link to an administrator address and complete the setup from the emailed instructions.
The Data Module section of the Global Settings > General > Data Security Cloud page is empty after upgrading from 10.4.	The first availability check has not run. Click Recheck availability.
A resource in the Data Module section of the Global Settings > General > Data Security Cloud page shows a license-required message.	The subscription does not include the license named. AI Security (AI Detection & Response) applications and MCP Gateway (AI Agent Gateway) resources both require a Forcepoint AI Security license.
A resource in the Data Module section of the Global Settings > General > Data Security Cloud page shows as not available although the license is present.	Either the resource type has not been configured on the Forcepoint Data Security Cloud Platform, or the connection between the Security Manager and the Platform failed. Click Recheck availability, then confirm the configuration on the Platform.
No AI Security (AI Detection & Response) applications appear on the Main > Policy Management > Resources > Cloud Applications page.	Resource synchronization is off, or the last synchronization has not run. Enable the AI Security applications toggle on the Global Settings > General > Data Security Cloud page, then refresh the resource page. See Before you begin: Check AI Security license availability and enable automatic resource sync.
No MCP Gateway connector appear on the Main > Policy Management > Resources > Cloud Applications page.	Resource synchronization is off, or the last synchronization has not run. Enable the MCP Gateway applications toggle on the Global Settings > General > Data Security Cloud page, then refresh the resource page. See Before you begin: Check AI Security license availability and enable automatic resource sync.
The DLP Cloud Application channel is not shown on the Destination tab.	Check that the Forcepoint AI Security license is detected in Global Settings > General > Data Security Cloud. See Before you begin: Check Forcepoint AI Security license availability and enable automatic resource sync.
AI agents, AI agent groups do not appear in the DLP policy rule's source picker	MCP Gateway resource synchronization is off, or no agents are registered on the Forcepoint Data Security Cloud Platform. Enable the MCP Gateway toggle and confirm agent registration. See Before you begin: Check AI Security license availability and enable automatic resource sync.