Assigning incidents

You can assign specific administrators to an incident. When you do, other administrators—those to whom it has not been assigned—no longer have the ability to perform actions on this incident, with the exception of Superusers. Administrators with the proper role may still be able to view the incident, however.

To assign an incident to another administrator:

1. Select one or more incidents. Note that if you want to assign all the filtered incidents, there is no need to make any selections.
2. From the toolbar, select Workflow > Assign.
3. Select the Assign to option.
   • Select Apply to selected incidents to apply the action only to the incidents you selected in the list.
   • Select Apply to all filtered incidents to apply the action to all filtered incidents in the list.
4. Select the Assign to option.
5. From the drop-down list, select the person to whom to assign the incident.
6. Add comments if desired.
7. Click OK.

To mark an incident as unassigned after it’s been assigned:

1. Select the incident.
2. From the toolbar, select Workflow > Assign.
   • Select Apply to selected incidents to apply the action only to the incidents you selected in the list.
   • Select Apply to all filtered incidents to apply the action to all filtered incidents in the list.
3. Select the Unassigned option.
4. Add comments if desired.
5. Click OK.