Adding comments
To include notes in an incident’s history, add comments:
- Select one or more incidents.
- From the toolbar, select .
- Do one of the following:
- Select Apply to selected incidents to apply the action only to the incidents you selected in the list.
- Select Apply to all filtered incidents to apply the action to all filtered incidents in the list.
- Enter the notes in the Comments field.
- Click OK.
To view an incident’s history, select the incident and click the History tab. Expand a row to see comments and workflow details.