Tagging incidents

Administrators can optionally add a custom tag to an incident. The tag can be used to:

  • Search and filter data.

    For example, tag all incidents relating to Project ABC with the string “Project ABC”, then later apply a filter with the string “Project ABC” to view all incidents relating to the project.

  • Tag incidents to group them together for external applications.

To tag an incident:

  1. Select one or more incidents.
  2. From the toolbar, select Workflow > Tag Incident.
  3. Do one of the following:
    • Select Apply to selected incidents to apply the action only to the incidents you selected in the list.
    • Select Apply to all filtered incidents to apply the action to all filtered incidents in the list.
  4. Enter the desired text string into the Incident tag field.
  5. Add comments if desired.
  6. Click OK.