Adding comments

To include notes in an incident’s history, add comments:

1. Select one or more incidents.
2. From the toolbar, select Workflow > Add Comments.
3. Do one of the following:
   • Select Apply to selected incidents to apply the action only to the incidents you selected in the list.
   • Select Apply to all filtered incidents to apply the action to all filtered incidents in the list.
4. Enter the notes in the Comments field.
5. Click OK.

To view an incident’s history, select the incident and click the History tab. Expand a row to see comments and workflow details.