Tagset
Tagset is a set of one or more tags. For example if certain tags belong to certain types of compliance, these tags will be grouped together under a tagset.
Classification
This tab displays the currently available tagsets and allows to set the tag behavior and the display order.
Field Description
1 | Description If the admin wants to explain about the tagset this field can be used. |
2 | Tag behavior Can be set to:
|
3 | Tag and tag group severity: Display Tags and Tag Groups in the agent user interface in ascending or descending order of severity. |
4 | Edit tags display order Tag importance is set so that position 1 (top) is the least important. You can drag and drop to reorder tags manually, or you can reverse the tag hierarchy by clicking on. |
5 | Manage Tags Helps you navigate to Taxonomy section under Administration to set and manage tags centrally. |
Compliance
This tab displays the currently available compliance tag groups and allows to set the tag behavior and the display order.
Field Description
1 | Description If the admin wants to explain about the tagset this field can be used. |
2 | Tag behavior Can be set to:
|
3 | Tag and tag group severity: Display Tags and Tag Groups in the agent user interface in ascending or descending order of severity. |
4 | Edit tags display order Tag importance is set so that position 1 (top) is the least important. You can drag and drop to reorder tags manually, or you can reverse the tag hierarchy by clicking on. |
5 | Manage Tags Helps you navigate to Taxonomy section under Administration to set and manage tags centrally. |
Distribution
This tab displays the currently available tagset distribution groups and allows to set the tag behavior and the display order.
Field Description
1 | Description If the admin wants to explain about the tagset this field can be used. |
2 | Tag behavior Can be set to:
|
3 | Tag and tag group severity: Display Tags and Tag Groups in the agent user interface in ascending or descending order of severity. |
4 | Edit tags display order Tag importance is set so that position 1 (top) is the least important. You can drag and drop to reorder tags manually, or you can reverse the tag hierarchy by clicking on. |
5 | Manage Tags Helps you navigate to Taxonomy section under Administration to set and manage tags centrally. |