Antispam

The Tag and Deliver option is often used during an evaluation or initial roll-out phase to gain end user confidence. End users should be informed how long this will last, when the switch to quarantine will occur, and what to do if they receive email tagged as spam that they believe is not.

Example message 1

For the first XXXXX, we will not quarantine spam but will tag it as such and deliver it to you. Note that what you consider to be spam may not be what others consider spam; some of the messages that you receive may be borderline. See the End User Guide for information about black lists and white lists that help you manage how you classify spam.

Example message 2:

We have now successfully completed the evaluation of the Forcepoint Email Security Cloud service. Going forward, spam messages will be quarantined rather than tagged.

  1. If you are not going to grant access to personal (end-user) message reports, we recommend that the end users are not given the End User Guide. This guide contains information to allows end users to manage their quarantined email.
  2. If end users are not allowed to release a copy of quarantined spam, they should be informed of this.
    Example text

    All quarantined email will be managed by the IT department. If you believe that an email may have been quarantined by mistake, please contact the helpdesk.

  3. If end users are not allowed to populate individual allow and block lists, they should be informed of this.
    Example text

    All allow lists and block lists will be managed by the IT department.
  4. By default, we include the “Report this email as spam” link in your inbound annotation. See the Forcepoint Email Security Cloud Help for more details.
    Example text

    If you receive an email that you think is spam and it has a link on the bottom for reporting spam, click the link. See the End User Guide for more information.