Switching your email service

Steps

  1. Ensure your email server and firewall can accept messages from our service in addition to your current managed service.
  2. Complete the enrollment to our service, logging on to the Forcepoint Cloud Security Gateway Portal and configuring domains and routes.
  3. Forcepoint carries out our usual security checks on the domains and routes you specified.
  4. When the checks are complete, because the service now knows the routing to your systems, it will begin to route email from existing customers of our service directly to your system, rather than via the service which is being replaced.
  5. You can (at a time of your choosing) change the DNS MX records and your outbound mail server routing to point to our service instead of the service being replaced. This ensures that all other email is now routed via our service.
  6. You must then continue to allow your email server and firewall to accept emails from the service being replaced for a period to ensure that all email has been delivered from it. This period of time is determined by the time required for the service being replaced to return any failed email delivery notifications for emails held in retry schedules, and your requirement to release emails held in quarantine areas.
  7. You can then lock down your firewall and mail server to only accept emails from our service.