Configuring message exception settings
The page Settings > Inbound/Outbound > Exceptions specifies how to handle messages that cannot be processed for some reason. Configure message exception settings as follows:
Steps
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Mark one or more check boxes to specify the action(s) to perform on a message that cannot be processed:
- Deliver the message when an exception is caused by an antivirus filter.
- Deliver the message when an exception is caused by an antispam filter (default setting).
- Deliver the message when an exception is caused by the advanced file analysis filter.
- Deliver the message when an exception is caused by the commercial bulk email filter.
- Deliver the message when an exception is caused by a data loss prevention policy.
- Deliver the message when an exception is caused by the URL analysis filter.
- Deliver messages when an exception is caused by any other system operation.
- Save exception messages to a queue (default setting).
Select the desired folder from the pull-down menu (default is exception). The list includes all the default queue names and any administrator-created queues. To add a new queue, select Add Folder from the pull-down menu to open the Add Queue screen.
Warning:You must have the save option selected to save undelivered messages to a queue. If this option is not selected, messages may be dropped.
Messages are saved to the queue regardless of whether the delivery option is selected for a specific filter.
- Send a notification regarding the unprocessed message; mark the check box Send notification to enable the Notification Properties section.
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Select the notification message sender from the following choices:
- Original email sender
This is the default.
- Administrator
If you use this option, you must configure a valid administrator email address on the page Settings > General > System Settings (see Setting system notification email addresses).
- Custom
Specify a single email address in this field.
- Original email sender
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Mark one or more check boxes to specify notification message recipients from among the following choices:
- Original email sender
- Original email recipient
- Administrator
This is the default. If you use this option, you must configure a valid administrator email address on the page Settings > General > Settings (see Setting system notification email addresses).
- User specified; enter one or more email addresses, separated by semicolons, in this field
- In the text field Subject, specify the subject line of your notification message.
- In the text field Content, enter the body of your notification message.
- Attach the original message to the notification message; mark the check box Attach original message.
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Click OK.
The settings are saved.