Viewing a message in a queue
Use the View Message page to view details about a message or the message contents from any message queue, including Blocked Messages, Delayed Messages, or any default or custom queue on the page Message Queues. Click the link for a message in the Subject column of a queue to open the View Message page.
The Back link at the top of the page returns you to the View Queue page. The Previous and Next links let you navigate to the previous or next message in the queue messages list.
The following information about a selected message is displayed on the View Message page:
| Field Name | Description |
|---|---|
| Sender | Sender email address. |
| Recipient | Recipient email address. |
| From | Name of the sender. |
| To | Name of the recipient. |
| Date | Date the message was received. |
| Policy | Name of the policy applied to the message. |
| Message type | Message type, indicating message analysis result or filter type (Clean, Virus, Spam, Data Loss Prevention, Exception, Commercial Bulk, Phishing, Advanced Malware Detection - Cloud, Advanced Malware Detection - On-Premises, Spoofed Email, URL Analysis, Email Attachment, or Custom Content). |
| Processed by | Name of the appliance that processed the message. |
| Header | Click the link to view the message header. |
| Attachment | If the message contains an attachment, a link allows you to open it. |
| Subject | Message subject. |
All message actions available ton any View Queue page are also available on the View Message page, except Clear All Messages or Release All Messages. See Viewing a message queue. You can also choose to view message contents in either text or HTML format or to Clear message queue from the pull-down menu More Actions.