Backup procedures

The backup procedures outlined in the following steps are safeguards against an unexpected interruption of your upgrade process.

A power outage or appliance restart may not allow the upgrade process to finish successfully. You may need to restore your settings databases to their pre-upgrade state in order to re-initiate and complete the upgrade.
Use the following backup procedure to prepare for your email protection solution upgrade:
  1. Back up the Forcepoint Security Manager settings. See the topic titled Backup and Restore of Global Settings Data in Forcepoint Security Manager Help for backup procedures.
  2. Back up the Forcepoint DLP management server configuration. See the Technical Library topic titled How do I back up and restore Forcepoint DLP? for backup instructions.

  3. Back up your Microsoft SQL Server databases. Ensure that all the files in the following directories are included in your backup:

    \\Database\\esglogdb76

    \\Database\\esglogdb76_n

    \\SQL Server Agent\\Jobs\\ ESG_ETL_Message_Insert_Job

    \\SQL Server Agent\\Jobs\\ESG_ETL_Message_Process_Job

    \\SQL Server Agent\\Jobs\\ESG_ETL_Message_Summary_Address_Job

    \\SQL Server Agent\\Jobs\\ESG_ETL_Message_Summary_Job

    \\SQL Server Agent\\Jobs\\ESG_ETL_Message_Update_Job

    \\SQL Server Agent\\Jobs\\ESG_Maintenance_Job

    See your Microsoft SQL Server documentation for backup procedure details.

  4. Back up email appliance configuration settings using appliance-appropriate back-up procedures.
  5. Back up Email Security module configuration settings in the Forcepoint Security Manager using options on the Settings > General > Backup/Restore screen. Click Backup to store your settings locally. You can also specify the Log Database for your configuration settings backup location and then click Backup.

    See the topic titled Backing up and restoring management server settings in Administrator Help for Forcepoint Email Security backup details.

  6. Upgrade any third-party integration products if necessary for use with your email protection system. See third-party product documentation for appropriate backup and upgrade requirements and procedures.
  7. Redirect email traffic out of the system that is being upgraded. If you do not redirect mail traffic, you may lose messages cached during the upgrade process.
    Note: The Personal Email Manager end-user utility is not available until after the appliance upgrade is complete.