View Message actions

Available message actions on the View Message page depend on the permission level for your email account. Your Personal Email Manager administrator may not provide permission to perform one or more of these actions. Non-permitted actions are not available for selection on the View Message page. Contact your Personal Email Manager administrator for information about permission levels. The following table details the message actions that may be available for use.

Action Description
Deliver

Selection releases the message from the quarantine queue.

Depending on how your Personal Email Manager administrator configured the quarantined message delivery options, the message may either be:

  • Delivered directly to your inbox, or
  • Returned to message processing for analysis by all subsequent filters. The message may not be delivered if it triggers another filter and is dropped or quarantined.
Delete Selection deletes the undelivered message from the Quarantined Messages List.
Not Spam

Selection reports that the message should not be classified as spam and releases the message for delivery to your inbox. This option is available only when the message being viewed is quarantined as spam.

The message is also forwarded to Forcepoint for possible reclassification.
More Actions
Add to Always Block List Selection adds the sender email address to your Always Block List. This option is not available if your administrator has not authorized you to manage your personal Always Block List.
Add to Always Permit List Selection adds the sender email address to your Always Permit List. This option is not available if your administrator has not authorized you to manage your personal Always Permit List.
Forward Selection forwards the selected message or messages to at least one other recipient. Enter your recipients, separated by semicolons, in the Forward Message dialog box (up to 319 characters).
Download Selection downloads the message to a desired file location.
View Text Format Selection views the message content in plain text format.
View HTML Format Selection views the message content in HTML format.