Generating the release code

Note: Uninstalling the agent using MDM tools (like Jamf) does not require a release code.

A release code is required only when uninstalling the agent manually and to unlock the agent diagnostic tool to enable advanced troubleshooting. The portal administrator can generate a release code from the cloud portal for one or all endpoints using the following time restrictions:

Short term (valid up to 1 hour)
Long term (valid up to 24 hours)

In both cases the remaining validity time is displayed in the cloud portal when generating the release code.