Troubleshoot using the FlexEdge Secure SD-WAN Configuration Wizard in a web browser
If you are unable to make contact with the Management Server, you can generate an sgInfo file to send to Forcepoint Technical Support, or you can reset the appliance to factory default settings and try configuring the appliance again.
Steps
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Generate an sgInfo file that contains information for Forcepoint Technical
Support to use.
- In the top right corner of the screen, select .
- Select Get Information for support.
- Select Download, then save the sginfo.tar.gz file to your client device.
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Reset the appliance to factory default settings.