Understanding your results
The query is hidden once a search has returned results. To show the query again, click
Show Query near the top left of the page. The search results are explained below:
| Field | Description |
|---|---|
| From | The sender of the email. |
| To | The recipient of the email. If there is more than one recipient, the number of recipients is shown and, if you hover your mouse over the area, a popup appears listing up to 10 recipients. Open the message to see all the recipients. |
| Subject | The subject of the email. If the subject is long, it is truncated by ellipses (…). If you hover your cursor over the area, a pop-up appears. Click the subject to view a detailed log for the message. |
| Date / Time | The date and time of the email in your local time zone. If you hover your cursor over the area, a pop-up shows you the time in UTC. |
| Spam Score | The score assigned by Forcepoint Email Security Cloud. |
| Issue | The issues applicable to the email. If you hover your cursor over the area, a pop-up gives more information on the issues. |
| Action | The action(s) applied to the message. If you click the Action link for a message, you can view other actions that may have been applied to the message. Possible actions are listed below this table. |
Possible Actions
- Accepted - The email was accepted and delivered.
- Quarantined - The email was quarantined for the reason described by the issue.
- Released - The email was quarantined, but a copy of the email has since been released to the recipients.
- Release-pending - The email was quarantined and a copy of the email has been requested to be released to the recipients.
- Release-failed - The email was quarantined and a release action was requested but it has failed.
- Forwarded - The email was quarantined, but a copy has since been forward to a specified email address.
- Forward-pending - The email was quarantined and a copy has been requested to be forwarded to a specified email address.
- Forward-failed - The email was quarantined and a forward action was requested but it has failed.
- Multiple - The email was quarantined and has had multiple actions performed on it; to see a description of these actions, hover your mouse over the multiple text and a pop-up appears. Multiple actions might include “released” and “forwarded”.
- Deleted - The email was quarantined and has now been deleted. It still appears in the search results, but the message itself has been deleted from the system. Clicking the message reveals the message log, rather than the message itself.
- Discarded - Forcepoint Email Security Cloud discarded the message but did not report this to the sending email server which believes the message was delivered.
- Rejected - Forcepoint Email Security Cloud rejected the message and reported this to the sending email server.