Viewing message details

Click a message subject to view details for that message.

This page explains why a quarantined message was blocked or if a message was classified as commercial bulk email and includes the message headers, message text, and details of any attachments. If the message has been analyzed by the File Sandbox and found to be suspicious, the page includes a link to the File Sandbox report. From this page you can perform the actions described in Performing actions on the results.

To download the quarantined message, click Download Message. (Administrators must have the View Quarantine policy permission to download quarantined messages.)

If you want to release or forward a message from this page, clicking Release or Forward to sends the message for any further processing before delivery. If you want to bypass any other processing rules that you have set up and deliver the message directly to its recipient, check the No further processing box before releasing or forwarding. We recommend that you review the message carefully before doing this.

For quarantined messages, you can also choose to allowlist or blocklist the sender’s email address or domain. When you do this, the item in blocklist or allowlist becomes a per-user antispam policy within the email policy that applies to the intended message recipient. For more information, see Antispam exceptions.