Logging on with two-factor authentication

When two-factor authentication is enabled for your account, all administrators require an authenticator app to access the portal. This app must be configured before the user can log on.

When users log on with two-factor authentication for the first time (or after their account has been reset), a setup wizard guides them through the configuration process. In the wizard, portal users who do not already have an authenticator app are given instructions for downloading Microsoft Authenticator.

During the setup process, portal users are prompted to:

Steps

  1. Select a supported authenticator app.
  2. Set up the app by scanning a QR code shown on the screen or by manually entering a secret key.
  3. Enter the 6-digit code shown on the authenticator app.

Next steps

Once setup has been completed successfully, users are logged on to the portal.

Each time users subsequently log on with their password, they are also prompted to enter the code displayed on their authenticator app. Users have 3 attempts to enter a valid code before being asked to re-enter their password.