Troubleshooting the synchronization process
Steps
- Check that the totals in your notification email messages look correct.
- Log on to the cloud portal and go to the Account > Identity Management page.
- Under Recent Synchronizations, check the numbers in the Additions and Deletions columns for the relevant synchronization match the totals in your notification email messages.
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If the totals don’t match:
- If you are an existing cloud customer, you can restore the previous version of your data while you diagnose the problem.
- Use the information on the Groups page and the Search End Users page in the cloud portal to compare the portal content against the expected results.
- In the cloud portal, under Recent Synchronizations on the Manage Directory Synchronization page, click the date and time of the relevant synchronization. Check the logging information.
- Check the contents of the logs in the Directory Synchronization Client.