Troubleshooting the synchronization process

To confirm the synchronization process has worked:

Steps

  1. Check that the totals in your notification email messages look correct.
  2. Log on to the cloud portal and go to the Account > Identity Management page.
  3. Under Recent Synchronizations, check the numbers in the Additions and Deletions columns for the relevant synchronization match the totals in your notification email messages.
  4. If the totals don’t match:
    • If you are an existing cloud customer, you can restore the previous version of your data while you diagnose the problem.
    • Use the information on the Groups page and the Search End Users page in the cloud portal to compare the portal content against the expected results.
    • In the cloud portal, under Recent Synchronizations on the Manage Directory Synchronization page, click the date and time of the relevant synchronization. Check the logging information.
    • Check the contents of the logs in the Directory Synchronization Client.