Logon problems

If you get an authentication error when you try to log on and browse, one of the following may be the issue:

• Have you registered with the cloud service? Unless you are part of an LDAP directory that is being synchronized with the cloud service, you must register with the service before gaining access to the web. Check with your system administrator if you are not sure how to register.
• Are you typing in your email address rather than your user name in the logon dialog box?
• Have you remembered your password correctly?

  Remember that you register separately with the cloud service - your email address and password do not have to match any other logons that you may have.

• Are you visiting another company or roaming outside your company network?

  If so, the cloud service may be applying another company’s policy. Because you are not a user registered in that policy, you can neither log on nor register. You must contact the company’s web policy administrator and ask for access within their policy. They may do this by inviting you as an end user.