Connection failure while roaming

If an end user cannot connect to the web while out of the office in a remote location, the most likely explanation is that the PAC (Proxy Auto Configuration) file URL is not set in Internet Explorer. This URL is required for a roaming connection to the cloud service.

In Internet Explorer, go to Tools > Internet Options > Connections, and check the defined connections and their settings by selecting a connection and clicking the Settings button. Each one should have Use automatic configuration script checked and Address set to “http://webdefence.global.blackspider.com:8082/proxy.pac” or whatever is correct for your policy.

Make sure Automatically detect settings and Use a proxy server for this connection are unchecked.