Installing Filtering Service on Windows

Before you begin

Before installing Filtering Service on a supported Windows server, make sure you have prepared the machine (including downloading the installer file) as described in Prepare your Windows servers.
Important: If, during the installation process, you encounter the error “Installation failed with error code 3004”, refer to Potential issue when installing v8.5.4 and v8.5.5 for instructions.

To install Filtering Service:

Steps

  1. Log on to the machine.
  2. Use the Run as administrator option to launch the Forcepoint85xSetup.exe installer. After a few seconds, a progress dialog box appears, as files are extracted.
  3. On the Welcome screen, click Start.
  4. On the Subscription Agreement screen, select I accept this agreement, then click Next.
  5. On the Installation Type screen, select Custom and then click Next.
  6. On the Summary screen, click Next.
  7. On the Custom Installation screen, click the Install link next to Forcepoint Web Security or URL Filtering.
  8. On the Welcome screen for the Web Protection Solutions setup program, click Next.
  9. Accept the subscription agreement, then click Next.
  10. If the machine has multiple NICs, on the Multiple Network Interfaces screen, select the IP address of the NIC that software components should use for communication, then click Next.
  11. Select the Custom installation type, then click Next.
  12. On the Select Components screen, select the following components, then click Next.
    • Filtering Service
    • User Service
    • Usage Monitor

    Optionally, you may also select:

    • Network Agent
    • State Server
    • DC Agent, Logon Agent, eDirectory Agent, or RADIUS Agent
    • Directory Agent (used by the Forcepoint Web Security Hybrid Module)
  13. On the Policy Server Connection screen, enter the IP address of the Policy Server for this Filtering Service, and the Policy Server communication port (55806, by default), then click Next.
  14. On the Active Directory screen, indicate whether you are using Windows Active Directory to authenticate users in your network, then click Next.
  15. On the Computer Browser screen, indicate that the installer should attempt to start the service, then click Next.
  16. On the Integration Option screen, select Install Web Security to connect to Content Gateway, then click Next.
  17. If you are installing Network Agent, on the Network Card Selection screen, select the NIC that Network Agent should use to communicate with other components, then click Next.
  18. On the Feedback screen, indicate whether you want your web protection software to send feedback to Forcepoint, then click Next.
  19. On the Directory Service Access screen, enter the domain, user name, and password of an account that is a member of the Domain Admins group on the domain controller, then click Next.

    User Service, DC Agent, and Logon Agent use this information to query the domain controller for user and group information.

  20. On the Installation Directory screen, accept the default installation path, or click or select Choose to specify another path, and then click Next.

    The installation path must be absolute (not relative). The default installation path is C:\Program Files\Websense\Web Security\.

    The installer creates this directory if it does not exist.

    Important: The full installation path must use only ASCII characters. Do not use extended ASCII or double-byte characters.
  21. On the Pre-Installation Summary screen, verify the installation path, selected components, and other information, then click Next.
    A progress screen is displayed while components are installed.
  22. When the installation process finishes, the Installation Complete screen is displayed. Click Next to exit the installer.