Cloud App data is missing
Cloud app data is forwarded to the Log Database for inclusion in the Cloud Apps report. If cloud app data is missing:
- Make sure the Cloud App Service on the Log Server machine is running.
- If the Log Database was installed with Windows Authentication (trusted connection), make sure the Cloud App Service has been configured to run using the same trusted account.
- Cloud App Service is installed on a machine when Log Server has been selected for installation. In configurations that include multiple Policy Brokers, the associated Policy Server may be
configured to communicate with a single Log Server that is part of a different Policy Broker cluster. In those cases, any cloud app data that is processed by the Policy Server is not able to be
forwarded by Cloud App Service.
In those deployments, install Log Server and, with it, Cloud App Service, on each Policy Broker cluster. Note that, although the new Log Server does not need to be configured with Policy Server, the Log Database Connection information must be added on the page of Forcepoint Security Manager.