Run Log Server in debug mode

Before you begin

If you are having issues with Log Server and are not able to identify or correct the problem using the steps offered in this guide, run the Log Server service in debug mode to collect additional information.

Steps

  1. On the Log Server machine, open the Windows Services tool.
  2. Locate Websense Log Server service.
  3. Right-click the service name, then select Properties.
  4. On the General tab, click Stop.
  5. In the Start Parameters box, enter -debug.
  6. Click Start, then close the Properties window.

Next steps

Log Server starts and creates the file debug.txt in the bin directory (C:\Program Files\Websense\Web Security\bin, by default). Log Server writes tracing data to the file. Open debug.txt in a text editor for information about any issues Log Server encounters as it starts and runs.

If the problem is that Log Server continues to stop, the last entry of the file generally indicates the point of failure.

The debug.txt file can become very large if Log Server is left to run in debug mode. When you have finished troubleshooting your Log Server issue, Use the Windows Services tool to once again stop the service. Remove the “-debug” parameter, then start the service again.

Stopping and restarting Log Server does not remove an existing debug.txt file.