Look for problems when temporary files created on the Log Server machine

If Log Server is creating temporary files, but data is not being processed and sent to the Log Database:

Steps

  1. If Log Server has been configured to use BCP insertion, go to the Settings > Reporting > Log Server page and change the insertion method to ODBC.
    This issue may occur if bcp.exe or one of its support files has been removed from the system. Correct the problem with bcp.exe to restore the ability to use BCP insertion.
  2. If the Log Database was installed using Windows Authentication, make sure Log Server is running as a trusted user.
  3. Make sure no other applications, such as antivirus software, a backup utility, or log file analyzers, are running that might be locking the temporary files.
  4. Make sure there is only one copy of bcp.exe on the Log Server machine.
  5. If the Websense Log Server service is listed as Started in the Windows Services tool, and the alert “Service was not found” appears, follow the steps listed in Log Server and Windows registration.