Procedure to find the name of the WebEx site:

Steps

  1. On the Content Gateway host, change directory to /opt/WCG/sxsuite/log and open or view inbound_access.log.
  2. Most often, the unresolved CONNECT will be in close proximity to a successful *.webex.com connect, so start by searching for webex.com. A successful tunnel connection looks similar to:

    CONNECT cisco.webex.com:443 HTTP/1.0

    CONNECT nsj1msccl01.webex.com:443 HTTP/1.1

    (tunneled SSL connection to nsj1msccl01.webex.com:443)

    (tunneled SSL connection to cisco.webex.com:443)

  3. From this location scan downward for a URL that has the CONNECT status, but does not indicate that the connect was tunneled or successfully fetched content with a GET. This unresolved traffic might look similar to:

    CONNECT 66.114.169.162:443 HTTP/1.1

    CONNECT 66.114.169.162:443 HTTP/1.1

  4. Add the domain name or IP address to the incident list or bypass list.