Procedure to work around the problem

To work around the problem, add an Allow rule to filter.config that identifies the Real Player application and allows Real Player traffic to bypass authentication:

Steps

  1. In the Content Gateway manager, go to Configure > Security > Access Control > Filtering and click Edit File.
  2. Add the following filtering rule:
    Rule Type = Allow
    Primary Destination Type = dest_domain
    Primary Destination Value = .
    User-Agent = realplayer
  3. Click Add. The new rule appears in the table at the top of the page. It should have the format:
    Rule Type=Allow , dest_domain=. , User-Agent=realplayer
  4. Click Apply and then Close.