There is a subscription problem
A valid subscription key is needed to download the Forcepoint URL Database and perform Internet policy enforcement. When your subscription expires or is invalid, and when the Forcepoint URL Database has not been downloaded for more than 2 weeks, a warning appears on the page.
- Verify that you have entered your subscription key exactly as you received it on the page in the Forcepoint Security Manager. The key is case sensitive.
- Make sure that your subscription has not expired on the page.
- Ensure that the Forcepoint URL Database has been downloaded successfully within the last 2 weeks. To check download status, click Database Download on the page.
See The Forcepoint URL Database does not download for help troubleshooting database download problems.
If you have entered the key correctly, but continue to receive a status error, or if your subscription has expired, contact Forcepoint LLC or your authorized reseller.