Unable to verify the subscription key

After you enter your subscription key, Filtering Service attempts to connect to the Forcepoint database download servers to both verify the key and download the Forcepoint URL Database.

If Filtering Service is unable to connect to a download server, both subscription errors and database download errors appear in the Security Manager.

• If the database download server is down, the problem should resolve itself within a short period of time.
• If Filtering Service is unable to connect to the download server, see Verify Filtering Service Internet access and Verify Filtering Service firewall or proxy server settings to make sure that Filtering Service and the network environment are properly configured to enable the connection.