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Troubleshooting
Forcepoint Web Security interoperability issues

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Troubleshooting

Forcepoint Web Security interoperability issues

Use the following articles to troubleshoot issues with Content Gateway and Hybrid Module components:

Content Gateway is not running
Content Gateway is not available
Content Gateway non-critical alerts
Administrator unable to access other Security Manager modules
Sync Service is not available
Sync Service has been unable to download log files
Sync Service has been unable to send data to Log Server
Hybrid policy enforcement data does not appear in reports
Disk space is low on the Sync Service machine
The Sync Service configuration file
Directory Agent is not running
Directory Agent cannot connect to the domain controller
Directory Agent communication issues
Directory Agent does not support this directory service
The Directory Agent configuration file
Directory Agent command-line parameters
Alerts were received from the hybrid service
Unable to connect to the hybrid service
Hybrid service unable to authenticate connection
Missing key hybrid configuration information
Connection to Forcepoint CASB has been lost
Protected Cloud Apps is enabled but not fully configured

Related concepts

Content Gateway is not running

Content Gateway is not available

Administrator unable to access other Security Manager modules

Sync Service is not available

Sync Service has been unable to download log files

Sync Service has been unable to send data to Log Server

Hybrid policy enforcement data does not appear in reports

Disk space is low on the Sync Service machine

The Sync Service configuration file

Directory Agent is not running

Directory Agent cannot connect to the domain controller

Directory Agent does not support this directory service

The Directory Agent configuration file

Directory Agent command-line parameters

Alerts were received from the hybrid service

Unable to connect to the hybrid service

Missing key hybrid configuration information

Related reference

Content Gateway non-critical alerts

Related tasks

Hybrid service unable to authenticate connection

Connection to Forcepoint CASB has been lost

Protected Cloud Apps is enabled but not fully configured

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