Filtering Service can’t connect to the Management API

Filtering service uses API-managed categories and the assigned URLs and IP addresses to perform policy enforcement.

When Filtering Service cannot communicate with the Management API, policy enforcement can’t use API-managed categories.

To address this problem:

• Make sure port 17868 is open between the Filtering Service and Management API machines.
• Make sure the Policy API Server component is running on the Management API machine. See Policy API Server is not running.
• Make sure the Management API machine has sufficient disk space.