Web Protection Frequently Asked Questions

Introduction
How is a policy or exception assigned to a request?
How do I know which policy is being applied to a client’s requests?
What do I do when the wrong policy is being applied to requests?
When a user’s requests are not managed by the expected policy, and you have confirmed that the user is being identified correctly, use these steps to help identify and resolve the problem.
How do keywords and regular expressions work?
Can I exclude specific traffic from logging?
How do I create exceptions and how do they work?
How do I create policies?
How do block pages work?
How is quota time configured and used?
What are filters, and how do they work?
What are custom URLs, and how do they work?
How do I back up and restore my policy and configuration data?
What is my subscription level and what happens if it’s exceeded?