Upgrade and hotfix issues

Note: Before making any changes to the Security Manager, such as an upgrade or uninstall/reinstall, be sure to uninstall FSAM. Then make the changes to the Security Manager and reinstall FSAM Solution information.

To troubleshoot upgrade or hotfix issues:

Verify that all of the correct hotfixes are installed. See the FSAM Release Notes for your version of FSAM.

Note: There is a special situation for upgrading appliances from v8.3 to v8.4. Prior to FSAM v1.2.1, after upgrading an appliance from v8.3 to v8.4, the user was required to unregister the appliance from FSM and then re-register the appliance with SSO. FSAM even displays a special message box detailing this requirement. With FSAM 1.2.1 and later, it is still necessary to unregister and re-register the appliance, but there is now the additional requirement of installing Appliance v8.4 Hotfix 004 before FSAM will work.