Troubleshooting logs

There are several logs that are useful for troubleshooting FSAM.

bulk_processor.log

Location: <install location>\SAM\server\bulk_processor\logs

Each bulk action log is in the directory that matches its ID (for example: 20180918194933761_hotfix)

In this directory, you will find a file named “download.log”, “install.log”, or “uninstall.log” for each individual part of the bulk action.

eip_api.log

Location: <FSAM install location>\SAM\server\eip_api\log

ssl_error.<timestamp>.log

Location: <TRITON install location>\EIP Infra\apache\logs

Appliance logs

Location: /var/log/appliance

Use the files named “uwsgi.log” and “api.log” for debugging FSAM.