Removing TRITON AP-EMAIL

If you are not using the email module on your

  • V5000 Web Filter & Security dual-mode appliance, or
  • V10000 TRITON AP-WEB dual-mode appliance

you can remove the email module with a hotfix, converting it to a single-mode web protection appliance. You can then upgrade the web protection module to v8.5 using the standard upgrade procedure.

When the hotfix is installed it immediately removes the email module and reboots the appliance. The action cannot be undone.

The hotfix is specific to the V-Series model (V5000 or V10000) and current TRITON software version (8.1.0, 8.2.0, 8.3.0). Be sure to download the correct hotfix for your dual-mode appliance and software version.

  • Hotfix 333 is for V10000 dual-mode only. It removes TRITON AP-EMAIL and its related files. This cannot be undone.
  • Hotfix 777 is for V5000 dual-mode only. It removes TRITON AP-EMAIL and its related files. This cannot be undone.
To install the hotfix:

  1. Log on to the dual-mode Appliance Manager, go to Status > General, and stop all TRITON-AP EMAIL services.
  2. Go to the Administration > Patches / Hotfixes > Hotfixes page.
  3. Enter the hotfix name in the search box at the top of the screen:
    APP-x.x.x-yyy
    Where x.x.x is the version of TRITON AP-EMAIL currently running on the dual-mode appliance, and yyy is:
    333 for V10000
777 for V5000

    For example: APP-8.1.0-333 for a V10000 dual-mode appliance running TRITON AP-EMAIL v8.1.0.

  4. Click Find. If the hotfix is not found, ensure that the name is entered correctly.
  5. In the pop-up display, click Download to download the hotfix.
  6. Click Install to install the hotfix. Installation removes the email module and all associated files. This action cannot be undone. When installation is complete, the appliance restarts automatically to complete the action. The appliance may restart before the Appliance Manager confirms that installation is complete.

After the appliance completes its restart, the web protection module can be upgraded.

For TRITON AP-WEB, see Upgrade Instructions for TRITON AP-WEB (also applies to v7.8.4 Web Security Gateway/Anywhere).

For Web Filter & Security, see Upgrade Instructions for Web Filter & Security (also applies to v7.8.4 Web Security).