Configure the number of messages to display

Use the Per Page menu to configure how many messages to view on each page of the queue.

From the pull-down menu per page, select the number of messages to display on each page; 25, 50, or 100.

The default is 25.

The following table details the information displayed in the list of messages.

Parameter Description
Sender Sender email address.
Recipient Recipient email address.
Subject

Message subject.

Click the link to display the View Message page for viewing message information and contents. See Viewing a message in a queue.
Size Message size.
Date/Time Date and time of message receipt.
Policy/Rule

Policy and rule applied to the message. If a data loss prevention (DLP) policy is applied to a message, this information displays as a clickable link.

Click View Incident to open the DLP incident information in the Data module, where the message was processed.

This column does not display in the archive queue.
Message Type Type of message (for example, spam, virus, exception, commercial bulk, advanced malware detection - cloud, advanced malware detection - on-premises, spoofed email, URL analysis, encryption error, or decryption error).
Processed By Name of the appliance that processed the message.
Quarantined Reason

Indicates why a message was sent to a quarantine queue:

  • Antivirus filter
  • Email hybrid service
  • URL analysis filter
  • Bounce address tag validation
  • Digital fingerprinting antispam tool
  • LexiRules antispam tool
  • Heuristics antispam tool
  • Commercial bulk email filter
  • Custom content filter
  • Block List (Personal Email Manager Always Block List entry)
  • Archive feature (a setting on the page Settings > Inbound/Outbound > Message Control)
  • Data loss prevention
  • Exception (message exception)
  • For a message attachment analyzed by Forcepoint Advanced Malware Detection for Email - Cloud, click View report(s) to open a pop-up box with links to an Advanced Malware Detection - Cloud report on each file examined.
Note: In high-traffic situations, a large number of virus filter and URL filter exceptions may occur, incorrectly sending many messages to the exception queue. After the situation is resolved, select the affected email and use the Reprocess action to restart email processing.

Select a message in the queue and perform the following actions:

Action Description
Deliver Deliver the message to its recipient(s).
Delete Delete the message from the queue.
Reprocess Delete the message from the queue and restart the email processing function as if the email system were receiving it for the first time. For the archive queue, this action is called Process.
Not Spam Report that the message should not be classified as spam and release the message for delivery. This option is available only when spam messages are selected.
More Actions Pull-down menu functionality to select additional actions to perform. See the following table for more information.
Refresh Refresh the queue contents list to view up-to-date queue contents.

The pull-down menu More Actions includes the following operations:

Action Description
Resume Processing A message that has both spam and virus characteristics may be isolated by one type of filter before it has been processed by the other type. If the original quarantine is a false positive, use this action to make sure the message is processed by all relevant filters rather than delivered after only the first analysis.
Add to Always Block List Add the message sender to the Always Block List.
Add to Always Permit List Add the message sender to the Always Permit List.
Forward Forward the message to one or more recipients. The forwarded message is added as an attachment to the forwarding message.
Download Download the message in .eml format. Downloaded email is saved in a zip file.
Clear message queue Delete all the messages in the queue.
Reprocess all messages Reprocess messages in your search result. Only the first 5000 entries in your search result are reprocessed.
Delete all messages Delete messages in your search result. Only the first 5000 entries in your search result are deleted.