Configure your DNS

Use the information on the CNAME Records page under Settings > Hybrid Service > Hybrid Configuration to configure your DNS.

Before a delivery route is accepted by the email hybrid service, it must be checked to ensure that the service can deliver mail for each protected domain to your mail server and that each domain belongs to your company.

CNAME records are used to assign an alias to an existing host name in DNS. Contact your DNS manager (usually your Internet service provider) and ask them to set up a CNAME record for each of your protected domains, using the alias and associated domain information on the DNS page.

A CNAME record has the following format:

abcdefgh.mydomain.com CNAME autodomain.mailcontrol.com.

Where:

  • abcdefgh is the Alias displayed on the DNS page
  • mydomain.com is the Protected Domain
  • CNAME indicates that you are specifying a CNAME record
  • autodomain.mailcontrol.com is the Associated domain displayed with the above alias and protected domain

Ensure that the trailing period is included in the associated domain name.

The above example indicates that the alias abcdefgh.mydomain.com is assigned to autodomain.mailcontrol.com. This enables the email hybrid service to confirm that you own mydomain.com.

After you have created your CNAME records, click Check Status to verify that your entries are correctly set in your DNS. Resolve any error situations if necessary. If the Check Status button does not appear on the page, click Next to continue.

Note: The validation performed by clicking Check Status occurs in your local system. Because the propagation of DNS changes across all Internet servers can take between a few minutes to several hours, the verification process for the email hybrid service may take longer.

Click Next to continue with hybrid configuration on the page Set up your firewall.