Configure the number of messages to display

Use the Per Page menu to configure how many messages to view on each page of the queue.

From the pull-down menu per page, select the number of messages to display on each page; 25, 50, or 100.

The default is 25.

The following table details the information displayed in the list of delayed messages.

Parameter Description
Sender Sender email address.
Recipient Recipient email address.
Subject

Message subject.

Click the link to display the View Message page for viewing message information and contents. See Viewing a message in a queue.
Size Message size.
Date/Time Date and time of message receipt.
Policy/Rule

Policy and rule applied to the message. If a data loss prevention (DLP) policy is applied to a message, this information displays as a clickable link.

Click View Incident to open the DLP incident information in the Data module, where the message was processed.

This column does not display in the archive queue.
Next Scheduled Delivery Attempt Date of the next scheduled message delivery attempt.
Reason for Delay

Reason a message is delayed. Entries in this column may be one of the following:

  • Temporary connection issue delay n. A temporary delay due to connection issues; n is the number of retry attempts remaining for the message.
  • Scheduled delay. An intentional delay that is scheduled via a custom content filter action (see Creating and configuring a filter action for information).
  • Advanced Malware Detection - Cloud or Advanced Malware Detection - On-Premises delay. A temporary delay due to in-progress advanced file analysis.
Processed By Name of the appliance that processed the message.

Select a message in the queue and perform the following actions:

Action Description
Release Attempt the message delivery immediately.
Delete Delete the message from the queue.
Refresh Refresh the queue contents list to view up-to-date queue contents.

The pull-down menu More Actions includes the following operations:

Action Description
Forward Forward the message to one or more recipients. The forwarded message is added as an attachment to the forwarding message.
Download Download the message in .eml format. Downloaded email is saved in a zip file.
Release all messages Attempt to deliver all the messages in the queue.
Delete all messages Delete the messages in your search result. Only the first 5000 entries in your search result are deleted.