Setting an expiry date for category exceptions

When you add or edit a category exception, you can specify whether the exception should expire on a particular date. Once the expiry date passes, the exception is automatically disabled and marked as expired in the exception list. This eliminates stale rules without requiring manual intervention.

The exception edit page also includes a Comment field where you can record ticket references, approval notes, or handoff context for other administrators.

When you open a category exception for editing, the following new sections are available:

Expiry section

Two options are available:

• Do not expire (default) — The exception remains active until an administrator manually disables or deletes it.
• Expire after — Select a specific date using the calendar picker. The exception is automatically disabled at the start of the calendar day after the selected date, based on the policy's timezone.

Categories: dual-pane picker

The category selector uses a two-pane Available categories / Selected categories layout. Move categories between panes using the arrow buttons or by double-clicking an entry as shown below:

Users & Groups: new layout

The For these groups and/or users option shows two side-by-side panes- Available groups / Selected groups on the left, and a Users text area on the right, separated by an AND / OR connector. Groups are moved between panes using the > / < buttons or by double-clicking an entry.

The For everyone not in the group option hides the dual-pane and the Users box, and shows a single group dropdown.

Comment section

A free-text Comment box at the bottom of the edit form. Use it to record ticket references, approval notes, or context for the next administrator. The comment persists across edits and is visible to anyone with edit access to the policy.

Changes on the exception list page

• A new Expiry column shows each exception's expiry date in dd-Mon-yyyy, HH:MM format (policy timezone). Exceptions without an expiry display None. Exceptions whose expiry has passed display the date followed by - Expired.
• When the list page loads, any exception that has crossed its expiry while still enabled is automatically disabled. The State slider reflects this change.
• The list is grouped in the following order: exceptions with no expiry, exceptions with a future expiry, and expired exceptions.

Note: You cannot re-enable an expired exception directly from the list. If you click the State slider on an expired row, an inline message is displayed: Please visit the edit exception page and update the expiry date to the future or set "Do not expire" before enabling this exception.

Time-zone Behavior