Custom App Field Encryption

ServiceNow

• When you have deployed field level encryption in ServiceNow, there are limitations for how you can edit the fields when going through the proxy. For fields that are encrypted, in order to edit the field you must delete the entire field and type it in from scratch plus your edit. You cannot append information in the field directly.
  • For example if you have a field that is encrypted that contains a service account number (12345) and you needed to append that number to add a 6 to the end, you would need to delete the field entirely and then re-enter 123456. You can cut the content out and paste it back in and then append as well.
  • This is due to how ServiceNow handles the request. If the content in the field is encrypted and you attempt to edit and simply append or add a change to the field, Forcepoint ONE SSE will attempt to take that new info and encrypt it, but ServiceNow will drop the request so what ends up displaying is the tokenized handle with the appended change to the end.