Help and support
Subscribe to service updates and access Forcepoint help and support services.
Service status
To view the current service status for Private Access and other Forcepoint cloud services, see the Forcepoint cloud service status page:
Click Subscribe to updates on the Private Access product page to be notified of incidents and planned maintenance.
Help, support, and product training
Use the Forcepoint Customer Hub website to search the knowledge base and product documentation library.
A series of training videos demonstrating how to perform common tasks is available at the Forcepoint Cyber Institute. To view these videos, go to:
https://learn.forcepoint.com/pages/private-access-training
If you encounter issues with your deployment, raise a case via Forcepoint Technical Support.
Support PIN
A support PIN is displayed in the Help menu. This PIN is used to authenticate you when contacting Technical Support. The PIN is unique per portal user, and is generated when you sign in. The PIN is valid for 24 hours. After 24 hours have elapsed, a new PIN is generated the next time you sign in.
