Use the following articles to identify and resolve user identification issues with eDirectory Agent:
This issue can occur when:
Transparent user identification with eDirectory Agent involves the following components.
If eDirectory Agent is monitoring more than 1000 users in your network, but shows only 1000 connections to the Novell eDirectory server, it may be due to a limitation of the Windows API that conveys information from the eDirectory server to the eDirectory Agent. This occurs very rarely.
eDirectory Agent has built-in diagnostic capabilities, but these are not activated by default. You can enable logging and debugging during installation, or at any other time.