eDirectory Agent is not receiving the user name
User requests may not be handled by the correct policy if the user name is not being passed to eDirectory Agent. If a user does not log on to Novell eDirectory server, eDirectory Agent cannot detect the logon. This happens because:
- A user logs on to a domain that is not included in the default root context for eDirectory user logon sessions. This root context is specified during installation, and should match the root context specified for Novell eDirectory on the page.
- A user tries to bypass a logon prompt to circumvent Forcepoint policy enforcement.
- A user does not have an account set up in eDirectory server.
If a user does not log on to eDirectory server, user-specific policies cannot be applied to that user. Instead, the Default policy takes effect. If there are shared workstations in your network where users log on anonymously, apply a computer or network policy to those particular machines.