Internet Explorer cannot download ws_irtp.exe

Before you begin

When Internet Explorer is not configured to save encrypted pages to disk, attempts to display investigative reports or export them to PDF cause the following error message:

Internet Explorer cannot download ws_irpt.exe from <hostname or IP address>

The message specifies the management server hostname or IP address.

To resolve the problem, first verify your Internet Explorer settings:

Steps

  1. In Internet Explorer, open the Tools menu and select Internet Options.
  2. Select the Advanced tab.
  3. Under Settings, scroll down to the Security section and determine whether Do not save encrypted pages to disk is selected.
    • If the option is selected and you have the necessary permissions to change the setting on the local machine, deselect the option, then click OK.
    • If the option is selected and Internet Explorer options are restricted by a Group Policy Object, the administrator or group responsible for GPOs may have to make a change to allow investigative reports to display on specific machines.

      The Group Policy Object configuration is performed under in the Group Policy Management tool.Computer Configuration > Administrative Templates > Windows Components > IE > Internet Control > Advanced