Potential issues when upgrading to v8.5.4 and v8.5.5

Important: The Policy Broker upgrade fails when upgrading from version 8.5.4 to 8.5.5 if Hotfix Web-8.5.4-008 is installed on the Policy Broker machine. For more details about the issue and its workaround, refer to the knowledge base article Policy Broker upgrade fails if Hotfix Web-8.5.4-008 is applied.

A security update in the v8.5.4 product release has resulted in a new requirement for a specific dynamic-link library (dll) when upgrading Forcepoint Web Security software to v8.5.4 or v8.5.5 on a Windows platform.

If you have not recently downloaded the Visual C++ Redistributable Package from Microsoft, the upgrade will display the error message “Installation failed with error code 3004 java.lang.UnsatisfiedLinkError:”. The log file generated by the upgrade process, available in the Temp folder of the user running the installer, will contain a line similar to:

C:\Users\Administrator\AppData\Local\Temp\2\I1588276985\Windows\resource\jre\bin\freetype.dll: Can't find dependent libraries

The dependency referenced in this log entry is for vcruntime140.dll, a file that is part of the Redistributable Package.

Actions to take if an error occur during the upgrade process:

  1. Close the error window but do NOT stop the upgrade process. Leave the installer window open.
  2. Locate the latest 64-bit Redistributable Package for your Windows version from this site.
  3. Download and install the package.
  4. Return to the installation window and continue the process.