The incident report

To sort on any column, click the small triangle next to the column heading. The incident report contains these fields:

Field Description
Node The name of the Content Gateway node on which the list entry is located.
ID

The incident ID number assigned by the system, also called the Ticket ID. Help Desk can ask the user for the Ticket ID in the error message and quickly retrieve it from the Incident List.

The end user sees the Ticket ID and a denial message.
Status

Determines how Content Gateway will treat this website in the future. Four conditions are possible:

  • Allow

    Users can access the site even if the certificate is not valid. Traffic is decrypted, and certificate checking is disabled.

  • Blacklisted

    The site is completely blocked. Users cannot access this site even if the Verification Bypass is configured.

  • Block

    If certificate verification fails, access to the website is blocked, unless Verification Bypass is configured, in which case the block page includes a “Visit site anyway” button. See Bypassing verification.

  • Tunnel

    The site is tunneled. Traffic is not decrypted and Content Gateway does not check the certificate. Tunneling can be used to bypass inspection of trusted sites and improve performance.

Note: Tunnel by URL does not work with all transparent proxy traffic. See Adding websites to the Incident List.

Use the drop-down list in the Action column to change the status of a site.
Type Indicates whether the site was added based on its URL or its certificate. It is recommended that administrators add sites to the Incident List by certificate. See Adding websites to the Incident List.
URL The URL of a site whose certificate could not be validated.
Message Offers the option to edit the error message. See Changing the text of a message for information about customizing error messages. The pencil and the magnifying glass icon are both links. See Viewing incident details for details.
Action Offers the option to change the status of an incident and to delete the incident. See Deleting an incident.