Changing the status of an incident When an administrator changes the status of an incident, that changes how Content Gateway treats the listed URL in the future. Steps In the Content Gateway manager, go to the Configure > SSL > Incidents > Incident List tab. Identify the incident to update. Select one of the following from the drop-down list in the Actions column. (See The incident report for an explanation of these options.) Tunnel Block Blacklist Allow Click OK. The icon in the Status column changes to reflect the new status.