Real-Time Monitor is not running

This alert is displayed when the Websense RTM Server service is stopped.

Use the Windows Services tool to verify that all 3 Real-Time Monitor services are started, and to start any of the following services that have stopped:

• Websense RTM Database
• Websense RTM Server
• Websense RTM Client

If any service will not start:

• Check the Windows Event Viewer for any errors or warnings from Websense RTM Server.
• Check the WebsenseRTMMemoryOutput0.log file (located, by default, in the C:\Program Files (x86)\Websense\Web Security\rtm\logs directory) for information about Real-Time monitor memory usage.
• Make sure that there are sufficient resources (memory, hard disk, and CPU) available for the services to run.

If the service is running, but the alert continues to appear, this may indicate that Real- Time Monitor was unable to register with Policy Server. Verify that the Policy Server associated with this Real-Time Monitor instance is running, and that the Real-Time Monitor machine can communicate with the Policy Server machine on port 55836 (encrypted communication) or 55856 (non-encrypted communication).

If the services do start, make sure that they are configured for Automatic (not Manual) startup.