General investigative reports issues

  • Some queries take a very long time. You may see a blank screen or get a message saying that your query has timed out. This can happen for the following reasons:
    • Web server times out
    • Microsoft SQL Server times out
    • Proxy or caching server times out

    You may need to manually increase the timeout limit for these components.

  • If users are not in any group, they will not show up in a domain either. Both Group and Domain choices will be inactive.
  • Even if the Log Server is logging visits instead of hits, investigative reports label this information as Hits.