FSAM Appliances are showing the wrong version or grayed out

After installing the Forcepoint Security Appliance Manager (FSAM), one or more appliances are either showing as an older version, or they are grayed out in the manager itself.

The two primary causes are showing the version (8.2 or prior) or having a hotfix installed for a version of FSAM that is not installed.

Showing the wrong version can be caused by installing the FSAM before upgrading an appliance. The solution is to re-register the appliance in the Manager GUI:

Steps

  1. Click appliances or the Plug icon User-added image at the top right of the screen in the Forcepoint Security Manager (formerly known as the TRITON Manager).
  2. Click X Unregister.
  3. Click + Register Appliance at the top left.
  4. Type the C interface IP address.
  5. Enable Single Sign On.
  6. Enter the admin password used to log in when using CLI with Putty.
  7. Click Okay.
  8. Launch the FSAM again and check the appliance.

    If the correct version is displayed, but the appliance is grayed out, first attempt the steps above to resolve Single Sign On (SSO). If the issue continues, it may be hotfix related. See Upgrade and hotfix issues.