FSAM Appliances are showing the wrong version or grayed out
After installing the Forcepoint Security Appliance Manager (FSAM), one or more appliances are either showing as an older version, or they are grayed out in the manager itself.
The two primary causes are showing the version (8.2 or prior) or having a hotfix installed for a version of FSAM that is not installed.
Showing the wrong version can be caused by installing the FSAM before upgrading an appliance. The solution is to re-register the appliance in the Manager GUI: